Thursday, October 18, 2012

Be Prepared!

I called an internet services provider to check some information. My call was picked up at 8.58am by an agent who told me to call back in 2 minutes as their systems were not operational yet – they start at exactly 9.00am. OK I thought to myself, I will call back in 2 minutes but why do they answer the phones if they are not prepared to help me? Make sure everything is ready for when the phone starts ringing!

Source: http://www.contactcenterworld.com/tips.aspx?id=fec20121d1694e13918895e57ae88df7

small business business week starting a business entrepreneur

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