DMG Consulting Releases 2011 2012 Contact Center Performance Management Benchmark Study and Market Report

Today, DMG Consulting released its 2011 ? 2012 Contact Center Performance Management Benchmark Study and Market Report. This Report offers a fresh and innovative approach to evaluating CCPM products and the market. The Report uses feedback from a DMG benchmark study of executives and managers from around the world to identify the top business criteria to use in evaluating leading and contending CCPM solutions...

Source: http://usan.hivefire.com/articles/144128/dmg-consulting-releases-2011-2012-contact-center-p/

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