Wednesday, October 31, 2012

Asia Pacific Contact Centre Applications Market Bounced Back to Post a 3.4% Growth in H1 2010 after a Double-digit Decline in 2009 over 2008

The recovery of the global economy has revived spending on customer services, resulting in a major shift in the focus of contact centre applications market participants. While 2009 was primarily about customer retention, the first half (H1) of 2010 saw most market participants in the Asia Pacific strive towards customer acquisition. This caused a surge in demand from small and medium business (SMB) contact centres. This segment is also expected to impel the move towards a hosted model or encourage businesses to consider domestic outsourcing options. Rising interest in cloud computing has also spurred the hosted contact center market in ...

Source: http://usan.hivefire.com/articles/30572/asia-pacific-contact-centre-applications-market-bo/

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