Call Center Operations Will Need to Get More Flexible

Currently, about 44 percent of IT workers have SIP in their call centers, according to an Aberdeen survey, "The business value of a cloud-based call center," and close to thirty percent are looking to implement SIP in their contact centers within the next ...

Source: http://usan.hivefire.com/articles/114309/call-center-operations-will-need-to-get-more-flexi/

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