Top 3 Methods for Improving Call Center Quality

In a recent survey of call center supervisors and managers, participants were asked to rate the most important and effective ways to improve the customer service levels their call center agents provide. Call recording, monitoring and a performance dashboards came out on top of that list.

Source: http://usan.hivefire.com/articles/8993/top-3-methods-for-improving-call-center-quality/

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