Source: http://usan.hivefire.com/articles/13897/cloud-based-contact-center-software-a-safe-bet/
Wednesday, October 31, 2012
Cloud Based Contact Center Software a Safe Bet
"The cloud" is about as big a buzz word right now as any technology in the contact center software space. The question is does it have the clout to follow through on the hype, or is it about as ephemeral as the atmospheric phenomenon it gets its name sake from?
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