Aberdeen Research shows the value of on-demand contact centre solutions

New research by Aberdeen Group, a Harte-Hanks Company shows that customers want to interact with contact centers at the time and in the manner of their choosing. The modern contact center needs to be available 24 x 7. The report, Deriving Business Value from On-Demand Contact Center Solutions, shows that the benefits of switching contact center services to an on-demand provider extend well beyond cost savings.

Source: http://usan.hivefire.com/articles/22352/aberdeen-research-shows-the-value-of-on-demand-con/

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