Managed Services: Call Center ? Part 2: Death Of The Predictive Dialer |

In our previous article on Outbound Dialers we briefly reviewed their functional development and the evolution of dialer features. We received many interesting emails regarding the article and insight into true user requirements. It seems that despite technological improvements, regulations have limited the full functional capabilities of many Dialer systems. The restrictions have been focused mainly on the productivity features, limiting their main purpose. To this end, what is the fate of dialer technology? From the feedback on our previous articles and direct client feedback, users are looking for options when it ...

Source: http://usan.hivefire.com/articles/6045/managed-services-call-center-part-2-death-of-the-p/

business cnn money telecommunication receptionist