Value of On-demand Contact Center Solutions On the Rise, Reports Aberdeen Group

According to the report, Deriving Business Value from On-Demand Contact Center Solutions, released by Aberdeen Group, customers want to interact with contact centers at their own time and convenience. In order to serve such customers, the modern contact center needs to be available on-demand 24/7. As per the research, there are significant benefits extending beyond cost savings if the switch is made from contact center services to an on-demand service provider.

Source: http://usan.hivefire.com/articles/23030/value-of-on-demand-contact-center-solutions-on-the/

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