Mobile Voice Conference: It’s all about Talk!

Apple’s Siri has led consumers to understand that speech recognition works and can be friendly. More such services for mobile phones and TVs will get similar publicity. Customer service operations can take advantage of this paradigm shift to increase automation rates by adopting an “assistant” model. The assistant can be at the end of a conventional phone call or start as an ap

Source: http://www.contactcenterworld.com/html/ev/ev_66fd77768bc348bc8f4f5eba915b3db2.aspx

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