Is Your Call Center Looking Cloudy? GoodTMC NetIn the blog post Contactual briefly lists the advantages of cloud call center software applications, noting that they offer click-to-dial capability directly from the CRM app, customer CRM records "popping" onto agents' screens automatically, ...
Source: http://usan.hivefire.com/articles/93616/is-your-call-center-looking-cloudy-good/
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