Source: http://usan.hivefire.com/articles/108367/hosted-predictive-dialer-how-burstable-is-your-con/
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Wednesday, October 10, 2012
Hosted Predictive Dialer: How Burstable is Your Contact Center?
Hosted Predictive Dialer: How Burstable is Your Contact Center?TMC Net... a good warning to take to heart, terminology can get a bit slippery with vendor sales reps who know you're looking for a cloud product: "Vendors offering hosted, ASP labeled as 'cloud' remain limited by legacy call center technology constraints. ...
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