Hosted Contact Centers Poised for Growth

At the risk of sounding like the proverbial "boy who cried wolf," I believe the market for hosted contact center services will take off soon. For several years, hosted contact center service providers?and plenty of analysts?have argued that the promise of reduced capital expenditures would entice enterprises to cut the cord and switch from on-premises technology to hosted solutions. But it didn't happen.

Source: http://usan.hivefire.com/articles/26343/hosted-contact-centers-poised-for-growth/

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