Call Center Outsourcing is More Effective with Hosted Software

IVR, ACDs and call monitoring utilities are always available to add to your call center suite as the need arises. With a SaaS call center, subscriptions payment is based on what you're using at any one given time, so you'll never pay for a service not ...

Source: http://usan.hivefire.com/articles/77688/call-center-outsourcing-is-more-effective-with-hos/

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