Boost the Power of the IVR System via Integration with Core Business Applications

The days when interactive voice response (IVR) technology was a one-way transaction are thankfully over, particularly as banks and other financial institutions are concerned. As more and more people are doing their banking online or via a mobile device, the growth of newer, more advanced IVR technologies has been very welcome. And the days of siloed IVR systems...

Source: http://usan.hivefire.com/articles/110290/boost-the-power-of-the-ivr-system-via-integration-/

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