Vermont Rail System

OAISYS, a business call recording and contact center management solution provider, helps keep regional rail service operator Vermont Rail System (VRS) on track with the OAISYS Tracer call recording solution. VRS relies on the Tracer contact center management solution to capture and record both telephone and radio calls for process adherence, service and regulatory compliance.

Source: http://www.contactcenterworld.com/view/contact-center-case-study/vermont-rail-system.aspx

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