Understanding How Home Agent Options Can Benefit Your Organization

Since voice over IP technology (VoIP) and cloud-based call center applications have become the norm, many contact centers have ceased to be physical places and have become more of a virtual concept. Business process outsourcing providers can use a network of home-based agents to build a cohesive customer service support organization ? a kind of "uncentered" call center ? that can offer the highest quality customer service while still keeping operational costs in check.

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