From IT to ET: The next wave of IT transformation

IT as we know it is over.

That's hardly a new observation. It was most notably made in 2003, in a now-famous Harvard Business Review article by pundit Nicholas Carr called "IT Doesn't Matter." The gist of Carr's argument: IT has become a commodity, like electricity. It's no longer a sustainable differentiator (when was the last time you heard a company brag that it did a better job than a competitor because it had "better electricity"?).

Source: http://www.infoworld.com/d/business-intelligence/it-et-the-next-wave-of-it-transformation-191477?source=rss_business_intelligence

Bell Companies customer service quotes small business business week