ShoreTel releases new version of call center software

ShoreTel Contact Center 6 allows organizations to integrate contact center activities with existing core business processes. New application programming interfaces and event feeds transform the call center into a contact center that feeds off the information to self adjust, react and reorganize to enhance the customer experience, the company said.

Source: http://usan.hivefire.com/articles/9114/shoretel-releases-new-version-of-call-center-softw/

Bell Companies customer service quotes small business business week