Lowering Call Center Attrition and Improving Customer Service

Call centers wage a constant battle against high attrition rates and poor job satisfaction, factors that dramatically affect the customer service a company provides. One call center with unique employees has dramatically reduced these problems by developing a new management model.

Source: http://www.contactcenterworld.com/view/contact-center-case-study/lowering-call-center-attrition-and-improving-customer-service.aspx

Bell Companies customer service quotes small business business week