Call Center Software Advancements Ease Winter Staffing Concerns

With a storm of fairly epic proportions, the Northeast was officially thrust into winter this week hailing a season beset by ice, snow and miserable travel conditions. This storm in particular dumped upwards of 20 inches across the region and tied records for the 10th most powerful blizzard in history rivaling another storm from 1892. From New Jersey to Boston roadways and mass transit systems were at a standstill, wreaking havoc on commutes and leaving a huge mess to clean up. In Long Island where the storm completely shut down the rail system special call centers were opened to address ...

Source: http://usan.hivefire.com/articles/4589/call-center-software-advancements-ease-winter-staf/

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