Survey by NICE Reveals Greater Challenges in Meeting Customer Needs

While channel preferences and usage vary between financial services, insurance, healthcare, telecommunications and travel industries, the need for the contact center to address more complex customer interactions is found to be a common trend.

Source: http://www.contactcenterworld.com/view/contact-center-research/survey-by-nice-reveals-greater-challenges-in-meeting-customer-needs.aspx

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