Where Is The Business Going?

Know your business strategy, and know what the drivers are in the business, because if you don’t know where the business is going, and who you are trying to target, then you are not going to implement the right technologies and address the future needs of the business. With that, you can identify the service levels that you are going to have to deliver to the different types of customers. -Tim Thaxter - Head of Applications, Siemens

Source: http://www.contactcenterworld.com/tips.aspx?id=de691eb716834563b780e9d9971982dd

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