Vendor Selection

Always question claims made by vendors. You shouldn’t believe everything that the sales guide tells you. The second thing is to look for vendors that are clearly focusing on one specific area so you get the best product. On the other hand you need to ensure that the product is designed by architecture to be integrated into other systems into your existing environment. This doesn’t only apply to technology, but also to your processes. So you need to have a vendor with a mature approved, well established implementation methodology to ensure that your product is fine. -Peter Bollenbeck, C.E.O. of InVision Software

Source: http://www.contactcenterworld.com/tips.aspx?id=07add6b6a991446d8d0795f1e7729352

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