IVR: Pet Peeve or Dealbreaker?

If you’re like most companies, an overwhelming majority of your customers are averse to your IVR; it’s not something your customers love about you. The problem is that for some discerning customers, your IVR might be a deal-breaker. However, there are some things you can do today to address this problem.

Source: http://www.contactcenterworld.com/view/contact-center-article/ivr-pet-peeve-or-dealbreaker.aspx

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