Flexibility

If you are looking at a quality monitoring/recording system for the first time you need to look at a system that is going to be flexible enough to meet your needs.

I see too many people that are concerned with duplicating the form they have today. Most people even though they may just be purchasing new technology, are doing something and they are focusing too much on mechanizing their existing program as opposed to looking for opportunities to do more and expand. -John Kaiser, Vice President of Marketing, Dictaphone

Source: http://www.contactcenterworld.com/tips.aspx?id=fec11b60414e4cbe87fea0517e0379ea

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