Singo Solution

In order to remain competitive in this market, today’s call centers must effectively handle different modes of contact while containing costs, improving agent efficiencies, and delivering high-quality interactions. Using the Distributed model that Ada was able to provide, Singo Solution developed one of the largest Call Management Systems available. No longer tied down to physi

Source: http://www.contactcenterworld.com/view/contact-center-case-study/singo-solution.aspx

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