Leverage Your Existing Systems

When acquiring any technology you want to check the reliability of the vendor, the references and the implementation case studies. I would question anyone initially that was going off to replace existing systems. I would try to understand what they are trying to accomplish in the replacement.

We have seen a number of companies really struggle to replace a tried and true application that has been running the business for 10-15 years and are trying to go to something modern, only to find out that they don’t have nearly the capabilities that they used to have.

There are a lot of technologies on the market right now that can help people leverage there existing systems as opposed to having to rip them out and replace them. I would look at all those opportunities before I would go straight to replacement. -David Holmes, Video Vice President, Jacada

Source: http://www.contactcenterworld.com/tips.aspx?id=9bbb9c3e8e044613aae76a34bc464e51

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