8 Contact Center Best Practices

Run a cloud contact center if it suits the business model. Cloud computing allows companies to benefit from Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS) technologies for their contact centers. ...

Source: http://usan.hivefire.com/articles/119559/8-contact-center-best-practices/

Bell Companies customer service quotes small business business week