It could be a product, which is faulty and maybe this has upset the customer in which case care is needed. Or it could be the product was not used or unsuitable, in which case sales skills could help identify the exact product the customer needs and could result in one return being followed up with a shipment of a different product. Either way the net result is a happy customer.
Source: http://www.contactcenterworld.com/tips.aspx?id=81f325c2f66e44cc92000784f00a2b7f
customer service call center jobs cold calling virtual receptionist jobs
No comments:
Post a Comment