Friday, August 24, 2012

The "Uncentered" Call Center

Today's hosted, virtual call center solutions like are a revelation to anyone who remembers the way call centers used to operate. Today's contact centers can now tap into resources without being constrained by geography. Agents can be located anywhere...

Source: http://usan.hivefire.com/articles/95327/the-uncentered-call-center/

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