Study: Call Centers Employing Could-Based Solutions Can Benefit From Lowered Costs

Findings in a new Frost & Sullivan report titled, "Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis," indicate that call centers using cloud-based solutions can benefit from reduction in the cost of their contact handling and workforce optimization infrastructure. The report states that by opting for cloud-based offerings...

Source: http://usan.hivefire.com/articles/118519/study-call-centers-employing-could-based-solutions/

starting a business entrepreneur business plan business news