Monday, July 2, 2012

Transforming Your Contact Center from Cost to Profit with Text and Sentiment Analytics

This paper discusses how text and sentiment analytics can provide your contact center with terrific opportunities to identify important market insight, boost productivity, and enhance your quality of service.

Source: http://www.contactcenterworld.com/view/contact-center-article/transforming-your-contact-center-from-cost-to-profit-with-text-and-sentiment.aspx

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