The Benefits of the Cloud Come to the Call Center

Those who have embraced cloud computing in the call center have already been exposed to its benefits. When compared with landlocked rivals, call center software applications delivered on an SaaS (software-as-a-service) platform deliver ...and more �

Source: http://usan.hivefire.com/articles/113436/the-benefits-of-the-cloud-come-to-the-call-center/

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