Deutsche Telekom

Typically, sales people are sensitive to the wishes and requirements of their customers, but today’s customers more readily tell contact centers about their experiences, mostly by voice, but also through e-mail, social media and blogs. By analyzing customer communications, organizations can implement process optimization and improve product features. Suggestions for a better co

Source: http://www.contactcenterworld.com/view/contact-center-case-study/deutsche-telekom.aspx

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