Source: http://usan.hivefire.com/articles/93616/is-your-call-center-looking-cloudy-good/
Wednesday, August 15, 2012
Is Your Call Center Looking Cloudy? Good
Is Your Call Center Looking Cloudy? GoodTMC NetIn the blog post Contactual briefly lists the advantages of cloud call center software applications, noting that they offer click-to-dial capability directly from the CRM app, customer CRM records "popping" onto agents' screens automatically, ...
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