Maintaining Customer Notes

Every customer contact should be recorded in some manner for the benefit of the customer and contact center. It is important that any phone call, fax, e-mail communication is available for review should the need arise and this should be kept for as long as possible.

Source: http://www.contactcenterworld.com/tips.aspx?id=a1c15a402e8a49e0864f3a5e3d6ea7eb

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