UK Bank and Insurance Customers Frustrated with Call Centre Service

New research from Aspect has found that consumers get most frustrated with their banks and insurance providers when communicating with them through the contact centre, affecting cross-selling and upselling opportunities and resulting in loss of customers.

Source: http://www.contactcenterworld.com/view/contact-center-research/uk-bank-and-insurance-customers-frustrated-with-call-centre-service.aspx

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