Wednesday, May 2, 2012

Dont Contain Callers... Help Them.

The truth is, the best and most consumer friendly IVR systems save callers time by easily answering the questions most frequently asked, and by connecting callers with the best available agent for more complex inquiries. The problem is, most IVRs simply don’t do this well.

Source: http://www.contactcenterworld.com/view/contact-center-article/dont-contain-callers...-help-them..aspx

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