Support Staff

In most contact centers there is a requirement for support staff to assist with paperwork, despatch of customer letters, letter writing etc. Ensure you have sufficient for the task otherwise you may find that you rob the pool of agents/reps and negatively affect call handling performance.

-Andy Jones, Independent Consultant. USA

Source: http://www.contactcenterworld.com/tips.aspx?id=a2ce147cdc184fee8c5e05ca1d4478e2

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