DMG Consulting Releases 2011 Proactive Customer Care Product and Market Report;

This Report is a thorough analytical resource created to help contact center, marketing and IT managers understand proactive customer care (PCC), its value proposition, and how to choose the right solution and vendor partner for their organization.

Source: http://usan.hivefire.com/articles/109514/dmg-consulting-releases-2011-proactive-customer-ca/

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