The IT paradox: A diminished role in technology, but greater clout in the business

There is a paradox in the technology that IT employs and deploys. As it becomes easier to use and simpler to manage, it is actually increasing in complexity. And there is a paradox within this paradox concerning how IT relates to the business. More on that in a bit.

Source: http://www.infoworld.com/t/it-strategy/the-it-paradox-diminished-role-in-technology-greater-clout-in-the-business-192559?source=rss_consumerization_of_it

Bell Companies customer service quotes small business business week