Feasibility Of An IP Contact Center

When deciding whether the move to an IP contact center is feasible and worthwhile you first need to look at where your agents are located. Another thing to look at is your telecommunications bill. How much are you spending on things like advanced routing features, pre routing features, take back and transfer capabilities? There are a lot of costs that are not in your call center equipment but in your telecom bill. Many of these costs can be reduced or eliminated by using an IP based technology, where basically you have a virtual call center, and all your agents are tied together. -Steve Kaish, Vice President Sales, Americas and Japan, CosmoCom

Source: http://www.contactcenterworld.com/tips.aspx?id=efdeb20cb30e44e9889c289bd912d455

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