Hosted Predictive Dialers Help to Address Challenges in Blended Call Center

Getting your callers to the right call center agent can be a challenge in an environment wrought with ineffective processes, record low connect rates and heightened regulatory scrutiny. This should be a focused movement to reach success, however, as the ability to control which agents receive the highest potential calls can contribute to either good or bad operating margins, competitive ranking and compliance goals. These challenges are especially apparent in the call center environment where inbound and outbound call blending occurs. A recent LiveVox (News - Alert) paper examined how call centers are utilizing hosted technologies, such as the hosted ...

Source: http://usan.hivefire.com/articles/26919/hosted-predictive-dialers-help-to-address-challeng/

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