Big data analytics today lets businesses play 'Moneyball'

Hype continues to surround big data analytics. But hype or not, data-driven decision-making is becoming central to management decisions at most enterprises. They are taking inspiration from Billy Beane, the general manager of the Oakland Athletics baseball team that turned to data analytics (known as Sabermetrics in baseball and made popular in the movie "Moneyball") to assemble a competitive baseball team despite the organization's limited financial resources.

Source: http://images.infoworld.com/d/business-intelligence/big-data-analytics-today-lets-businesses-play-moneyball-200835?source=rss_data_management

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Predictive Dialer Provider Telstar Expands its Executive Management Team

Predictive Dialer Provider Telstar Expands its Executive Management TeamTMCnet... Communications-as-a-Service technology and offers blended call center services, predictive dialer capabilities, and automated messaging via the cloud. ...

Source: http://usan.hivefire.com/articles/147/predictive-dialer-provider-telstar-expands-its-exe/

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Top 3 Methods for Improving Call Center Quality

In a recent survey of call center supervisors and managers, participants were asked to rate the most important and effective ways to improve the customer service levels their call center agents provide. Call recording, monitoring and a performance dashboards came out on top of that list.

Source: http://usan.hivefire.com/articles/8993/top-3-methods-for-improving-call-center-quality/

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Adobe, now 'married' to Microsoft, moves Flash updates to Patch Tuesday

Adobe on Tuesday announced it will pair future security updates for its popular Flash Player with Microsoft's Patch Tuesday schedule.

At the same time, Adobe issued an update that patched seven critical Flash vulnerabilities, and Microsoft shipped fixes for Internet Explorer 10 (IE10), which includes an embedded copy of Flash.

Source: http://podcasts.infoworld.com/d/security/adobe-now-married-microsoft-moves-flash-updates-patch-tuesday-206571?source=rss_security

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10 things you needn't worry about in 2013

I don't know about you, but I have enough to worry about -- so much, in fact, I sometimes feel it's easier to enumerate the things I don't need to fret over. I find the exercise soothing. No thrills here, just chill:

Source: http://akamai.infoworld.com/d/application-development/10-worries-it-wont-have-in-2013-205191?source=rss_business_intelligence

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Following Sandy, DHS seeks security 'Cyber Reserve'

The damage to the electrical grid from Superstorm Sandy is just a taste of what could happen from a major cyber attack, says Department of Homeland Security (DHS) Secretary Janet Napolitano.

And a DHS task force said this week that one way to minimize that kind of risk is to recruit a "Cyber Reserve" of computer security pros that could be deployed throughout the country to help the nation defend and recover from such an attack.

Source: http://podcasts.infoworld.com/d/security/following-sandy-dhs-seeks-security-cyber-reserve-206294?source=rss_security

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Tech & Your Biz: How a Cleaning Franchise Embraces Cloud Technology

Another example of these 'aha' moments has to do with MaidPro's call center. With cloud technology, a representative can call someone who's looking at the website and considering the service. This reduced the customer's waiting time to a matter of ...

Source: http://usan.hivefire.com/articles/110284/tech-your-biz-how-a-cleaning-franchise-embraces-cl/

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Amazon drops cloud prices, again

Amazon Web Services, fresh off an outage that brought down big-name sites such as Reddit and Imgur, today announced an 18 percent price reduction for its virtual machines, the 21st time the leading infrastructure as a service (IaaS) vendor has dropped pric

Source: http://podcasts.infoworld.com/d/cloud-computing/amazon-drops-cloud-prices-again-206253?source=rss_cloud_computing

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IDC: In software market, CRM, virtualization, and collaboration show strongest growth

The global software market grew 4.7 percent in the first half of this year to $167 billion, with CRM (customer relationship management), virtualization and collaboration coming in as the fastest-growing segments, according to figures released Wednesday by analyst firm IDC.

Economic difficulties in Western Europe dragged down the market overall, but software sales in the U.S., Latin America, Russia, China, and other areas showed growth, according to IDC.

Source: http://podcasts.infoworld.com/d/applications/idc-in-software-market-crm-virtualization-and-collaboration-show-strongest-growth-206601?source=rss_virtualization

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The all-in cloud architecture of tomorrow

Not all of us pundits at InfoWorld agree with each other, but regular readers can put together a kind of consensus architecture. That consensus represents the state of our industry and the thought leadership that is working to determine its near-future direction. As we approach the end of the year and finish off the first dirty dozen of the 2000s, it's useful to consider what lies ahead if we actually do everything we talk about. For me, this extends to a New Year's resolution: I plan to practice what we preach in 2013 and move to an all-in cloud architecture.

Source: http://images.infoworld.com/d/application-development/the-all-in-cloud-architecture-of-tomorrow-206109?source=rss_networking

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North American Contact Center Systems Market - market research report on Reportlinker

New report covers the state of the North American contact center systems market. Market segments covered include inbound contact routing systems, IVR/voice portal systems, outbound dialer systems, quality monitoring systems, workforce management software, and contact center analytics. The study discusses the drivers and restraints for growth and...

Source: http://usan.hivefire.com/articles/114477/north-american-contact-center-systems-market-marke/

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Aberdeen Research Shows the Value of On-Demand Contact Center Solutions

New research by Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), shows that customers want to interact with contact centers at the time and in the manner of their choosing. The modern contact center needs to be available 24 x 7. The report, Deriving Business Value from On-Demand Contact Center Solutions, shows that the benefits of switching contact center services to an on-demand provider extend well beyond cost savings.

Source: http://usan.hivefire.com/articles/60167/aberdeen-research-shows-the-value-of-on-demand-con/

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Virtual Instruments CEO: We're the bridge between physical and virtual

Every transition in computing spawns a new market in management tools -- the evolution to highly virtualized data centers and the cloud is no different.

Source: http://images.infoworld.com/d/networking/virtual-instruments-ceo-were-the-bridge-between-physical-and-virtual-205946?source=rss_networking

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Creating cohesive storage management

For cash-strapped IT shops looking to get out from under manual storage management chores, storage orchestration software looks like a lifeline: It promises to let users choose from a catalog of predefined storage services and then handle the provisioning details behind the scenes.

Source: http://www.infoworld.com/d/storage/creating-cohesive-storage-management-204283?source=rss_virtualization

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HireIQ Unveils Numerous Enhancements in Latest InterviewIQ Release

HireIQ Solutions, Inc., a predictive analytics and talent acquisition solution company, continues to lead the market as it releases new innovations to its flagship technology, InterviewIQ.

Source: http://www.contactcenterworld.com/view/contact-center-news/hireiq-unveils-numerous-enhancements-in-latest-interviewiq-release.aspx

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Changing the Way We Talk About the Cloud - Knowledge@W.P. Carey

So what is the reality of the cloud? Earlier this year Filandro spearheaded Meritage's transition to a cloud-based CRM (customer relationship management) solution. Today, he offers a seasoned perspective on the associated challenges and opportunities: "Cloud is a great story but it still brings with it a set of intrinsic risks and challenges that...

Source: http://usan.hivefire.com/articles/109489/changing-the-way-we-talk-about-the-cloud-knowledge/

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The U.S. government's cloud mandate loses steam

Government and IT may not sound like a natural pairing, but here in Washington, D.C., they're more closely related than many suspect. In fact, the government's move to cloud computing can have far-reaching implications for the tech industry as a whole.

Source: http://www.infoworld.com/d/cloud-computing/the-us-governments-cloud-mandate-loses-steam-206644?source=rss_infoworld_top_stories_

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Cisco-Eagle

Achieving Expense Reduction and Revenue Growth by Uniting Disparate Cross-Team Customer Data with Avidian CRM

Source: http://www.contactcenterworld.com/view/contact-center-case-study/cisco-eagle.aspx

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Software-defined networking

Software-defined networking (SDN) was born of frustration. Computer science researchers wanted to test new networking ideas on real, live production networks, but they faced obstacles. Not only were the production networks on their college campuses typically off-limits, but the commercial switches and routers comprising those networks were proprietary and closed. The computer scientists couldn't program the networks even if they were allowed to.

Source: http://www.infoworld.com/t/networking/software-defined-networking-206740?source=rss_networking

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End-users admit ignorance of corporate cloud policies

Already tested by the BYOD movement, security-conscious IT admins are increasingly http://podcasts.infoworld.com/t/cloud-security/end-users-admit-ignorance-of-corporate-cloud-policies-206692?source=rss_security

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