Cloud cost calculators: Helpful or more cloud hype?

You've been to the trade shows. You've listened to the keynote presentations.Y ou've visited the vendor booths to hear the marketing and sales pitches. Great, you've figured out that infrastructure as a service has merit, and you've finally overcome the buzzwordiness of "cloud," "public cloud," and "IaaS."

Source: http://www.infoworld.com/d/virtualization/cloud-cost-calculators-helpful-or-more-cloud-hype-189429?source=rss_virtualization

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Microsoft Q3 revenue grows almost across the board, beats Wall Street expectations

Microsoft revenue grew across most of its businesses in the third quarter, with the exception of its entertainment division, but profit fell slightly, the company said on Thursday. Overall, revenue grew 6 percent to $17.41 billion in the quarter ended March 31, but net income dropped to $5.11 billion, or $0.60 per share, from $5.23 billion, or $0.61 per share, a year earlier.

Source: http://www.infoworld.com/d/the-industry-standard/microsoft-q3-revenue-grows-almost-across-the-board-beats-wall-street-expectations-191351

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Not doing these 8 things? Then you need a bigger budget

Every IT shop has its own way of doing things, but one thread ties them together: They all feel as though they have more work to do than can possibly be accomplished in the allotted time. Experts seem to think the economy is thawing out a bit, and some IT departments are starting to increase headcount, but in most cases staffing levels are just now starting to reach levels they should have hit years ago, falling short of current needs.

Source: https://www.infoworld.com/d/data-explosion/not-doing-these-8-things-then-you-need-bigger-budget-189373?source=rss_data_center

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Bad stats sink cyber crime costs claims

If you follow computer security and have a good memory, you might remember a story from early 2009 that claimed cyber crime costs businesses as much as $1 trillion in just one year -- that's "trillion" with a "t." The version I saw was by Cnet writer Elinor Mills, whom I've always considered quite reliable. Somehow, her reporter's BS detector didn't go off, and she regurgitated that wild assertion by McAfee, a company that makes a living selling security products and services.

Source: https://www.infoworld.com/d/the-industry-standard/bad-stats-sink-cyber-crime-costs-claims-191138?source=rss_the_industry_standard

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More law firms are flying to cloud-based unified communications. Are you ready ...

WisBarMore law firms are flying to cloud-based unified communications. Are you ready ...WisBarFor larger firms, in times of heavy call volume, calls can be abandoned or lost when a single receptionist or even an automated call center becomes inundated. Unified communications provides powerful call routing tools that ensure that incoming calls ...

Source: http://usan.hivefire.com/articles/113914/more-law-firms-are-flying-to-cloud-based-unified-c/

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Frost & Sullivan Recognizes Varoliis Leadership

Based on its recent analysis of the hosted outbound customer contact market, Frost & Sullivan recognizes Varolii Corporation with the 2011 North American Frost & Sullivan Award for Market Share Leadership.

Source: http://www.contactcenterworld.com/view/contact-center-news/frost-sullivan-recognizes-varoliis-leadership-in-the-hosted-outbound-customer.aspx

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Dont Contain Callers... Help Them.

The truth is, the best and most consumer friendly IVR systems save callers time by easily answering the questions most frequently asked, and by connecting callers with the best available agent for more complex inquiries. The problem is, most IVRs simply don’t do this well.

Source: http://www.contactcenterworld.com/view/contact-center-article/dont-contain-callers...-help-them..aspx

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Social Game DialVille Promoted Through Auto Dialer System

CallFire's Hosted IVR services are easy to use &quick to deploy. Within minutes of opening your free account users can create rich telephone IVRs, buy phone numbers & even administer automated outbound telephone surveys. With so many advances in VoIP ...

Source: http://usan.hivefire.com/articles/48785/social-game-dialville-promoted-through-auto-dialer/

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Auto Dialer Used to Connect with Job Recruits

Now that the job market is opening up in certain segments, companies once again need to address their recruiting and staffing procedures. This is where a cloud call center and auto dialer technology become invaluable.

Source: http://usan.hivefire.com/articles/54277/auto-dialer-used-to-connect-with-job-recruits/

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Global Expansion Driving Australian BPO Uptake

Global expansion is the main driver for Business Process Outsourcing (BPO) and also the key benefit for Australian businesses, with further significant growth in the BPO market anticipated over the next two years.

Source: http://www.contactcenterworld.com/view/contact-center-research/global-expansion-driving-australian-bpo-uptake.aspx

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In search of a silver bullet for iPad file management

Is file management essential, hazardous, or a relic? Judging from the comments posted to my column two weeks ago, "Microsoft's killer tablet opportunity," and to last week's piece, "Crowdsourcing the killer business tablet," the question is surprisingly controversial.

Source: http://www.infoworld.com/t/data-management/in-search-of-silver-bullet-ipad-file-management-187423?source=rss_data_management

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TABLE-China's property price changes in March

BEIJING, April 18 (Reuters) - Following is a breakdown of average new home
price changes in major Chinese cities in March, announced by the National Bureau
of Statistics on Wednesday.

Source: http://feeds.reuters.com/~r/reuters/financialsNews/~3/r59oUUplBSg/china-property-price-idUSL3E8FG53920120418

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Enjoy!
Joe