Microsoft just plugged a gaping security hole in Skype by disabling password resets.
Monday, November 19, 2012
SDN and virtual networking seen as a key to growing hybrid clouds
If the OpenStack Summit held this week in San Diego is any indication, virtual networking is a hot IT topic.
Apple, HTC settle their patent suits worldwide
Apple and Android smartphone maker HTC have settled all of their outstanding patent disputes, they said late today. The settlement includes a 10-year agreement under which the companies will license current and future patents from each other, they said in a brief statement. The terms of the settlement are confidential and were not disclosed.
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Hosted Predictive Dialer: How Burstable is Your Contact Center?
Hosted Predictive Dialer: How Burstable is Your Contact Center?TMC Net... a good warning to take to heart, terminology can get a bit slippery with vendor sales reps who know you're looking for a cloud product: "Vendors offering hosted, ASP labeled as 'cloud' remain limited by legacy call center technology constraints. ...
Source: http://usan.hivefire.com/articles/108367/hosted-predictive-dialer-how-burstable-is-your-con/
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The 11 sorriest tech companies of 2012
Vendors apologize in 2012 for everything from Apple Maps to Cisco Connect Cloud to outage after outage and breach after breach
Sunday, November 18, 2012
What's in a vote? Only your entire personal profile
You say you enjoy a lobster dinner with a fine wine accompanied by some light dinner jazz? You must be an Obama supporter. Would you rather drink beer, eat nachos, and attend the Fiesta Bowl? Then you are clearly a Romney fan.
If you think I'm being stereotypical, think again. I'm just taking advantage of modern political data mining techniques.
Short circuits and tall orders: Tech trouble at the steel mill
Maybe it's the sense of mounting frustration that makes certain tech repairs so memorable. It's hard to forget the pressure of working on a problem that should be fixed quickly, but the solution slips from your grasp longer than expected.
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SDN and virtual networking seen as a key to growing hybrid clouds
If the OpenStack Summit held this week in San Diego is any indication, virtual networking is a hot IT topic.
Vermont Rail System
OAISYS, a business call recording and contact center management solution provider, helps keep regional rail service operator Vermont Rail System (VRS) on track with the OAISYS Tracer call recording solution. VRS relies on the Tracer contact center management solution to capture and record both telephone and radio calls for process adherence, service and regulatory compliance.
Source: http://www.contactcenterworld.com/view/contact-center-case-study/vermont-rail-system.aspx
Oracle hit with patent lawsuit over WebLogic Server
Oracle is finding itself caught up in another Java-related patent lawsuit, but this time it's the one getting sued.
Java middleware vendor Thought filed suit against Oracle on Oct. 31, claiming that WebLogic Server and other Oracle products infringe at a "massive scale" on a number of patents it holds.
Cloud-Based Call Center Better to Withstand Weather
Cloud-Based Call Center Better to Withstand WeatherTMC NetA hosted call center lets you add agents in a different time zone than yours-without adding the expenses of a second facility to your budget. David Sims is a contributing editor for TMCnet. To read more of David's articles, please visit his columnist ...
Source: http://usan.hivefire.com/articles/54681/cloud-based-call-center-better-to-withstand-weathe/
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Move to Cloud Computing Drives Virtual Call Center Trend
In the contact center space today, the cloud is having a significant impact. Not only does this deployment model offer lower cost and greater functionality, it can also open up a broader reach for those operating in nearly every industry. A recent white paper takes a broader look at the two biggest affects of the cloud on the traditional contact center.
Source: http://usan.hivefire.com/articles/108402/move-to-cloud-computing-drives-virtual-call-center/
10 things never to do with a relational database
I am a NoSQLer and a big data guy. That's a nice coincidence, because as you may have heard, data growth is out of control.
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Cloud-Based Call Center Software Provider Expands in RP | Manila Bulletin Newspaper | Find Articles at BNET
Cloud-Based Call Center Software Provider Expands in RP from Manila Bulletin provided by Find Articles at BNET
Source: http://usan.hivefire.com/articles/355/cloud-based-call-center-software-provider-expands-/
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The all-in cloud architecture of tomorrow
Not all of us pundits at InfoWorld agree with each other, but regular readers can put together a kind of consensus architecture. That consensus represents the state of our industry and the thought leadership that is working to determine its near-future direction. As we approach the end of the year and finish off the first dirty dozen of the 2000s, it's useful to consider what lies ahead if we actually do everything we talk about. For me, this extends to a New Year's resolution: I plan to practice what we preach in 2013 and move to an all-in cloud architecture.
Evolving security standards a challenge for cloud computing
Any enterprise looking to use cloud computing services will also be digging into what laws and regulations might hold in terms of security and privacy of data stored in the cloud. At the Cloud Security Alliance Congress in Orlando this week, discussion centered on two important regulatory frameworks now being put in place in Europe and the U.S.
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Saturday, November 17, 2012
Review: Silver Peak packs superior WAN optimization into a virtual machine
Is there anything real anymore? Virtual servers, virtual desktops, cloud storage -- what happened to good old steel boxes you could set a user's manual on?
Workforce Connection Hiring Event for Local Call Center
Workforce Connection will hold two "Meet and Greet" recruiting sessions for a local Call Center now hiring Customer Service Representatives.
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Virtualization, cloud streamline datacenter operations, costs
Diminishing land space and increasing operating costs are driving the need for convergence in data centers. In turn, virtualization and cloud computing are helping to make this convergence possible but are also adding complexities, as IT professionals now need to know how to integrate existing physical infrastructure with virtualized ones and manage the environment efficiently. ...and more �
Source: http://usan.hivefire.com/articles/121638/virtualization-cloud-streamline-datacenter-operati/
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Skype blocks password resets after account hijacking flaw made public
Skype has disabled the account password reset option on its website following reports that the feature can be abused to hijack Skype accounts if the attackers know the email addresses associated with them.
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Call Center Outsourcing is More Effective with Hosted Software
IVR, ACDs and call monitoring utilities are always available to add to your call center suite as the need arises. With a SaaS call center, subscriptions payment is based on what you're using at any one given time, so you'll never pay for a service not ...
Source: http://usan.hivefire.com/articles/77688/call-center-outsourcing-is-more-effective-with-hos/
Three Strategies to Ease Vacation Planning Woes
Today’s technology simplifies scheduling agents around vacation requests, historically a universal problem for centers due to last minute staffing issues that require supervisors to create and distribute new intra-day schedules and handle overtime needs. Centers are at risk of being temporarily understaffed, negatively affecting daily service levels. There are three ways to mit
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Email lessons from Gen. Petraeus' downfall
Email is at the center of the scandal that brought down CIA Director David Petraeus, one of the country's most decorated generals.
Cloud Channel Strategies at a Crossroads
The truth is that a growing number of IT and business decision-makers no longer have the tolerance or financial wherewithal to put up with the costly inefficiencies of owning and operating their own hardware and software. As a result, they are increasingly inclined to consider pay-as-you-go, on-demand alternatives. This mindset is even stronger at the end-user level.
Source: http://usan.hivefire.com/articles/135447/cloud-channel-strategies-at-a-crossroads/
Cloud Based Contact Centre Solutions Poised to Challenge On-Premise Model
Cloud, Mobility, Social Media and Big Data Changing the Face of Customer Service
Product Return Calls
If your company offers customers a facility to call up and request collection of an unwanted product, train your agents in all aspects of customer care and sales. Here’s why.
It could be a product, which is faulty and maybe this has upset the customer in which case care is needed. Or it could be the product was not used or unsuitable, in which case sales skills could help identify the exact product the customer needs and could result in one return being followed up with a shipment of a different product. Either way the net result is a happy customer.
It could be a product, which is faulty and maybe this has upset the customer in which case care is needed. Or it could be the product was not used or unsuitable, in which case sales skills could help identify the exact product the customer needs and could result in one return being followed up with a shipment of a different product. Either way the net result is a happy customer.
Source: http://www.contactcenterworld.com/tips.aspx?id=81f325c2f66e44cc92000784f00a2b7f
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DMG Consulting Releases 2011 2012 Contact Center Performance Management Benchmark Study and Market Report
Today, DMG Consulting released its 2011 ? 2012 Contact Center Performance Management Benchmark Study and Market Report. This Report offers a fresh and innovative approach to evaluating CCPM products and the market. The Report uses feedback from a DMG benchmark study of executives and managers from around the world to identify the top business criteria to use in evaluating leading and contending CCPM solutions...
Source: http://usan.hivefire.com/articles/144128/dmg-consulting-releases-2011-2012-contact-center-p/
Friday, November 16, 2012
Citrix takes the battle to VMware with launch of XenServer 6.1
Citrix is raising its virtualization battle with VMware to a whole other level. The company recently released the latest version of its server virtualization platform, XenServer 6.1.
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USAN Achieves Payment Card Industry (PCI) 2.0 Certification
USAN, Inc., a provider of multi-channel customer engagement solutions, announced today that it has successfully completed a Payment Card Industry Data Security Standard (PCI DSS) 2.0 assessment and received a PCI Certification, enabling the company to provide secure credit card transaction processing, data storage and transmission.
Source: http://usan.hivefire.com/articles/135535/usan-achieves-payment-card-industry-pci-2-0-certif/
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Review: Surprise -- the iPad Mini doubles as business tablet
The iPad Mini is no question the best media tablet, easy to use on the go or on the couch for playing games, watching movies, and reading books. But can it hack it as a "regular" tablet despite its smaller size?
How to choose the right type of colocation center
Although two of the most quoted reasons for moving infrastructure into the cloud are scalability and elasticity, another reason organizations might consider the cloud is to avoid the painfully expensive costs of building and maintaining a highly available data center. More typically, to get higher control and more customization, organizations choose to house their infrastructures in a third-party data center or colocation center that offers better protection than the company could afford on its own.
Cloud Based Contact Center Software a Safe Bet
"The cloud" is about as big a buzz word right now as any technology in the contact center software space. The question is does it have the clout to follow through on the hype, or is it about as ephemeral as the atmospheric phenomenon it gets its name sake from?
Source: http://usan.hivefire.com/articles/13897/cloud-based-contact-center-software-a-safe-bet/
Adobe confirms breach of Connectusers.com forum database, shuts down website
Adobe has shut down Connectusers.com, a community forum site for users of its Adobe Connect Web conferencing platform, because the site's user database was compromised.
On Tuesday, a hacker named "ViruS_HimA" claimed that he hacked into "one of Adobe's servers" and copied a database containing email addresses, password hashes and other information of over 150,000 Adobe customers, partners, and employees.
IT employment is still soaring, and so are bonuses
Not everybody in IT gets a bonus, but growing numbers of IT pros do, and those lucky folks will have a very nice chunk of change in their year-end pay stubs. Bonus payouts through the industry averaged $8,769 last year, and with IT unemployment at historically low levels, it's likely that bonuses will climb even higher this year.
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The cloud as data-center extension
A year after Oregon's Multnomah County deployed an on-premises portfolio management application, the two IT staffers dedicated to it resigned. Other staff struggled to maintain the specialized server environment. Left with no other option to guarantee support of the mission-critical tool, the county leapt into the cloud.
My adventures with John McAfee
As you may have heard, antivirus pioneer John McAfee has become a fugitive from justice. Now wanted for murder in his adopted home of Belize, he has been accused of manufacturing drugs and consorting with criminals and underage girls, if we're to believe a feature article on Gizmodo. It's a bizarre story, particularly for me, since McAfee played a key role in my early career.
Review: Next-gen HP ProLiant pumps up the jam
Unlike most movie sequels, the HP ProLiant DL380 gets better with each generation.
VDI startup Pano Logic closes shop but keeps it a secret from customers
Pano Logic, the virtual desktop infrastructure vendor and creator of the infamous tiny chrome zero-client device, has reportedly closed its doors and shut down the business. I say "reportedly" only because there has yet to be any official statement or announcement from the company itself.
Thursday, November 15, 2012
AFSA Discusses Recent FTC Discussion about Consumer Rights Regarding Debt Collection and Use of Auto Dialers
CallFire's Hosted IVR services are easy to use &quick to deploy. Within minutes of opening your free account users can create rich telephone IVRs, buy phone numbers & even administer automated outbound telephone surveys. With so many advances in VoIP ...
Source: http://usan.hivefire.com/articles/71556/afsa-discusses-recent-ftc-discussion-about-consume/
After Hurricane Sandy: Lessons for the data center
Like half the world, I watched Hurricane Sandy introduce herself to New York and New Jersey last week. I have significant history and family in both states, so the time was spent with much apprehension. Fortunately my relatives were all safe and dry, though the same could not be said for lower Manhattan and large swaths of New Jersey and Pennsylvania. Hurricane Sandy made a huge dent in the lives of millions of people.
MobileIron and Good break new ground with secure containers on mobile devices
Over the past 18 months, the conversation about mobile management has changed dramatically.
Where the primary goal used to be to secure and manage individual devices, the BYOD trend has made organizations of all sizes and types reconsider the meaning of mobile security. The goal for many IT departments today isn't to lock down devices, but to securely deploy business apps so that users can safely work with company data anywhere at any time.
2012 Top Ranking Performers Global Conference
The best contact center professionals from around the world will be there to share best practices!
Source: http://www.contactcenterworld.com/html/ev/ev_8df1333dbbcb47d39a2aaf37429d5823.aspx
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Review: Samsung's Galaxy Note II gets bigger and better
I had very mixed feelings about the original Galaxy Note, Samsung's "phablet" tablet/smartphone tweener, when I tested it last February. It was a bit large for one-handed use, and its apps didn't take advantage of the large screen. In fact, the apps "optimized" for the large screen were harder to use than the stock versions they replaced.
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Ventana Research Releases Agent Desktop Benchmark Research
New research shows current practices and technologies continue to fall short in the customer experience
What's in a vote? Only your entire personal profile
You say you enjoy a lobster dinner with a fine wine accompanied by some light dinner jazz? You must be an Obama supporter. Would you rather drink beer, eat nachos, and attend the Fiesta Bowl? Then you are clearly a Romney fan.
If you think I'm being stereotypical, think again. I'm just taking advantage of modern political data mining techniques.
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An Auto Dialer Is Needed For Emergencies in Scott Township
Whether you're a small business with a handful of agents, or a large corporation with hundreds, the scalable Cloud Call Center was designed for agent efficiency! After a quick setup, just have agents log-in, and our autodialer does the rest. Running ...
Source: http://usan.hivefire.com/articles/73170/an-auto-dialer-is-needed-for-emergencies-in-scott-/
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ICANN to hold gTLD domain raffle
The Internet Corporation for Assigned Names and Numbers has proposed holding an old-fashioned raffle to determine which applications for new top-level domains should be handled first. To make the lottery legal, the organization hopes to use a loophole in Californian law.
ICANN was planning to use a "Digital Archery" contest to determine which applications for a new Generic Top Level Domain (gTLD) such as ".security", ".beer" or ".download" should be evaluated first. A system like this is needed because not all the 1,923 gTLD applications can be handled at once.
Source: https://www.infoworld.com/d/networking/icann-hold-gtld-domain-raffle-204747?source=rss_networking
Bossies 2012: The Best of Open Source Software Awards
Welcome to the sixth annual Best of Open Source Software Awards, otherwise known as the Bossies.
VXi Corporation Named Technology Partner by Interactive Intelligence
VXi UC ProSet Corded Headset Offered Worldwide
Wednesday, November 14, 2012
Do the virtualization math: When four CPUs aren't four CPUs
One of the major advantages of virtualization is the ability to dynamically add CPU and RAM to running virtual machines. Have a box that gets a sudden spike? Add more RAM on the fly and let it go. It's a fantastic way to deal with certain compute issues, and it can make a tough decision disappear due to the fact that downtime and reboots aren't required.
However, allocating CPU and RAM with the click of a mouse -- dynamically or otherwise -- can have deleterious effects on your servers in some circumstances. You really need to understand your workload and your OS.
Review: Next-gen HP ProLiant pumps up the jam
Unlike most movie sequels, the HP ProLiant DL380 gets better with each generation.
Testing the Cloud
... monitoring and analysis will ensure that enterprise customers will never look back once they have moved to the cloud.
Source: http://usan.hivefire.com/articles/116427/testing-the-cloud/
Mobile Voice Conference: It’s all about Talk!
Apple’s Siri has led consumers to understand that speech recognition works and can be friendly. More such services for mobile phones and TVs will get similar publicity. Customer service operations can take advantage of this paradigm shift to increase automation rates by adopting an “assistant” model. The assistant can be at the end of a conventional phone call or start as an ap
Source: http://www.contactcenterworld.com/html/ev/ev_66fd77768bc348bc8f4f5eba915b3db2.aspx
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Oracle girds MySQL for heavier Web usage
Oracle is updating its widely used open source MySQL database, and a range of associated products, in order to meet the increasing demands of Web users.
In the past decade, "The Web has transitioned from just serving Web pages to actually providing critical services," said Tomas Ulin, Oracle vice president of MySQL engineering. "You expect your e-mail to always be available, for your Facebook account to always be available. Ten years ago, it was acceptable to hit reload on your browser. Now you expect your page to come up immediately."
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Pivot3 integrates VDI appliance with VMware's View Storage Accelerator
Pivot3 has upgraded its vStac VDI appliance with better performance and integrated it with VMware's View Storage Accelerator, which helps lower the system cost since less solid state storage is needed, the company said on Tuesday.
The second generation of the vStac VDI appliance, called R2, serves virtual desktops using VMware View 5.1. Rolling out virtual desktops using an appliance instead of starting from scratch simplifies the installation process, according to Lee Caswell, founder and chief strategy officer at Pivot3.
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Cisco Q1 profit and revenue grew on strong U.S. results
Cisco Systems posted higher revenue and profit in its fiscal first quarter despite weak orders in Europe, as results in the U.S. were strong, the networking company reported on Tuesday. Revenue hit $11.9 billion in the quarter, up 6 percent from a year earlier, the company said. Net income rose by almost 18 percent to $2.1 billion, with earnings per share of $0.39. Chairman and CEO John Chambers attributed the company's profit in part to strong cost containment. Cisco's fiscal first quarter ended Oct. 27.
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SAP plans to add 'mission-critical' features to HANA in-memory database
SAP has developed an update for its HANA in-memory database that will enable it to "power mission-critical transactional and analytical applications in one platform," the vendor announced Wednesday during the Tech Ed and Sapphire conferences in Madrid. HANA became generally available last year and since then, SAP has positioned the database at the center of its overall product strategy.
CloudStack thrives under Apache, adds Amazon Web Services support
Citrix generated quite a stir in the OpenStack community last April when it revealed plans to abandon OpenS
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Can a contact center play pivotal role in enterprise CRM strategy?
As companies increasingly focus on sustaining customer relationships, contact centers have their best shot yet at becoming serious corporate leaders that can guide organizational CRM strategies.
Source: http://usan.hivefire.com/articles/108151/can-a-contact-center-play-pivotal-role-in-enterpri/
The advantages of IT on a shoestring budget
In IT, there are two schools of thought on when to replace aging equipment. Most organizations depreciate IT assets over a fixed period of time and replace them when the clock ticks down. But many other organizations, especially service providers, happily ride old, gray-market IT gear until it breaks.
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Inside the DreamWorks data center
Conventional wisdom would likely conclude that a creative, IT-driven company like DreamWorks Imagination Studios must embrace all of the latest computing trends and that cutting-edge technologies like the cloud, virtualization and solid-state storage play leading roles in its data center.
Conventional wisdom would be mostly wrong.
[ Keep up on the day's tech news headlines with InfoWorld's Today's Headlines: Wrap Up newsletter. ]
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Tuesday, November 13, 2012
To survive the PC's decline, Intel just might adopt ARM
Remember how bad sales of chips were during the financial meltdown of 2008? Well, they were a lot worse this year, two years into the supposed recovery from the recession. Indeed, the number of CPUs sold in the last quarter were the worst in a decade, according to Mercury Research, a boutique research shop specializing in the chip industry. Year-over-year sales were down 9.3 percent in the third quarter, compared to an 8.8 percent drop in the last quarter of 2008 as the recession hit hard.
Enterprise Connect Keynote: Barry O'Sullivan of Cisco
Product demos at Enterprise Connect show a contact center station that consisted of only a monitor--no PC.
Source: http://usan.hivefire.com/articles/17054/enterprise-connect-keynote-barry-osullivan-of-cisc/
Australian IT Support for Bring Your Own Devices Wanes
Bucking an international BYOD trend, IT support for BYOD in Australia is waning, according to new research by Forrester.
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The real reason Steve Sinofsky left Microsoft
Steven Sinofsky had been uncharacteristically quiet for the past three or four weeks, but the sudden announcement last night of his
Source: https://www.infoworld.com/t/microsoft-windows/the-real-reason-steve-sinofsky-left-microsoft-206911?source=rss_infoworld_top_stories_
Leaving Messages For Customers
It is very frustrating to receive an answer phone message from a large corporation that simply says “This is Lisa from XX (International Airline) please call us when you hear this”. This what I picked up from my home answer phone – there are probably several Lisa’s in the company, there is no number to call (I know they have several) or any reference of any kind!
If your agents make outbound calls, have a script for leaving messages or train them on what details to leave.
If your agents make outbound calls, have a script for leaving messages or train them on what details to leave.
Source: http://www.contactcenterworld.com/tips.aspx?id=64538afee94040ed9a3a9baf9055e401
The once-hyped semantic Web still bubbles along
Remember the semantic Web -- that concept of linking diverse data based on intrinsic meaning to satisfy your research needs?
USAN Achieves Payment Card Industry (PCI) 2.0 Certification
USAN, Inc., a provider of multi-channel customer engagement solutions, announced today that it has successfully completed a Payment Card Industry Data Security Standard (PCI DSS) 2.0 assessment and received a PCI Certification, enabling the company to provide secure credit card transaction processing, data storage and transmission.
Source: http://usan.hivefire.com/articles/135535/usan-achieves-payment-card-industry-pci-2-0-certif/
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Ask For Feedback
When your agents speak with customers, this is often a great time to ask for feedback on a whole range of subjects. For example asking a caller what they thought of your marketing materials, if that helped generate the response, will give you useful feedback for the marketing department. Activities like this also help you provide more value to other parts of the business and raise the contact center profile.
Source: http://www.contactcenterworld.com/tips.aspx?id=252c75ab8aee4f8da8da57c6491e0b11
End-users admit ignorance of corporate cloud policies
Already tested by the BYOD movement, security-conscious IT admins are increasingly https://www.infoworld.com/t/cloud-security/end-users-admit-ignorance-of-corporate-cloud-policies-206692?source=rss_security
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Translation Of Scripts
In this age of multilingual contact centers, scripts often need to be translated. However sometime the meaning can be lost through poor translation. It is good practice to have native speakers read scripts that have been translated and ask them for their understanding of the meaning of the message. Don’t just rely on one person – have several native speakers review them.
Source: http://www.contactcenterworld.com/tips.aspx?id=8b12738c508a40c091f3207f0b2dcd1a
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Deutsche Telekom
Typically, sales people are sensitive to the wishes and requirements of their customers, but today’s customers more readily tell contact centers about their experiences, mostly by voice, but also through e-mail, social media and blogs. By analyzing customer communications, organizations can implement process optimization and improve product features. Suggestions for a better co
Source: http://www.contactcenterworld.com/view/contact-center-case-study/deutsche-telekom.aspx
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Monday, November 12, 2012
Creating cohesive storage management
For cash-strapped IT shops looking to get out from under manual storage management chores, storage orchestration software looks like a lifeline: It promises to let users choose from a catalog of predefined storage services and then handle the provisioning details behind the scenes.
Moving beyond Hadoop for big data needs
Hadoop and MapReduce have long been mainstays of the big data movement, but some companies now need new and faster ways to extract business value from massive -- and constantly growing -- datasets.
While many large organizations are still turning to the open source Hadoop big data framework, its creator, Google, and others have already moved on to newer technologies.
Apple's iPod Touch is fast becoming the new cash register
Every other day, it seems, someone has announced a mobile payments app or joined a mobile commerce consortium. We've seen a surge of such announcements in the last year, but I remember writing about a similar mobile payments wave a decade ago. Yet very little has changed in practice in day-to-day payments.
NoSQL is no Oracle killer
Like many people, I cheer any sign of Oracle's downfall and chuckle at the thought of Larry Ellison having some misadventure on the high seas. Who doesn't? But the sad fact is that, despite all the buildup, NoSQL and big data do not threaten Oracle or the RDBMS paradigm in the near term.
On the other hand, there's a decent chance NoSQL will take a big bite out of Oracle RAC (Real Application Clusters). Here's why.
Salesforce.com boosts social analytics options in strike at Oracle
Salesforce.com said Friday that it has significantly expanded the social analytics options available to customers who use its Marketing Cloud, in its latest move in an ongoing arms race with Oracle to offer businesses the best tools for mining the social Web.
Marketing Cloud users can now tap social analytics offerings from 20 partners from a single dashboard, according to Salesforce.com. Partners involved include Klout, Kred, OpenAmplify, and Trendspottr.
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NoSQL is no Oracle killer
Like many people, I cheer any sign of Oracle's downfall and chuckle at the thought of Larry Ellison having some misadventure on the high seas. Who doesn't? But the sad fact is that, despite all the buildup, NoSQL and big data do not threaten Oracle or the RDBMS paradigm in the near term.
On the other hand, there's a decent chance NoSQL will take a big bite out of Oracle RAC (Real Application Clusters). Here's why.
What's in a vote? Only your entire personal profile
You say you enjoy a lobster dinner with a fine wine accompanied by some light dinner jazz? You must be an Obama supporter. Would you rather drink beer, eat nachos, and attend the Fiesta Bowl? Then you are clearly a Romney fan.
If you think I'm being stereotypical, think again. I'm just taking advantage of modern political data mining techniques.
Apple, HTC settle their patent suits worldwide
Apple and Android smartphone maker HTC have settled all of their outstanding patent disputes, they said late today. The settlement includes a 10-year agreement under which the companies will license current and future patents from each other, they said in a brief statement. The terms of the settlement are confidential and were not disclosed.
Researcher finds critical vulnerabilities in Sophos antivirus product
Security researcher Tavis Ormandy discovered critical vulnerabilities in the antivirus product developed by U.K.-based security firm Sophos and advised organizations to avoid using the product on critical systems unless the vendor improves its product development, quality assurance and security response practices.
How big data will separate haves from have-nots
When the Internet and the World Wide Web first gained momentum in the 1990s, words like "email" and "e-commerce" entered the popular lexicon. (In fact, a lowercase "e" became a symbol of all things electronic.) The dot-com boom and bust cycle played out in what has since come to be known as Internet time. Entire industries were created and decimated in the span of a decade. Today, it's hard to imagine either a business or personal life without the Internet and the Web.
Cloud Based Predictive Dialer is a Competitive Option to an Old Problem
A new survey suggests that 70 percent of SMBs intend to increase their technology spending in the next 12 months, with one-third of them saying they'll bump spending by at least 10 percent. A considerable portion of that will focus on cloud based utilities.
Source: http://usan.hivefire.com/articles/127943/cloud-based-predictive-dialer-is-a-competitive-opt/
Oracle sheds more light on database 12c, Exadata X3
Oracle on Monday gave attendees of the OpenWorld conference in San Francisco a deeper look at its new 12c database and Exadata X3 machine, which were initially announced Sunday by CEO Larry Ellison .
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Sunday, November 11, 2012
Huge customer effort keeps flooded NYC data center running
When seawater flooded streets in lower Manhattan Monday night, it filled the bottom floors of the basement of an office building at 75 Broad St. and its lobby up to four feet. This was not a good development for the data center operated by Peer1 Hosting.
Eleven communications trends for 2011
What's in store for the communications world in the year ahead? Here's one safe prediction: Users, both in the workplace and in their daily lives, are going to want more. More multimedia. Constant connectivity.
Source: http://usan.hivefire.com/articles/4756/eleven-communications-trends-for-2011/
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EMC upgrades its document content management line
EMC today announced a series of software upgrades for eight products in its Documentum content management platform and its Captiva document capture software line.
The upgrades, which address cloud-based document management, add mobile access to files.
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Driven to Win - VW on the 2012 Top Ranking Performer Conferences & Awards Europe, Middle East & Africa
I cannot believe that it has been more just a couple of months since the UK event and I’m already preparing for the finals in Vegas!! I am so fortunate to work for a company that provides me with the opportunities to do what I do best every day and I am truly honoured to have been selected to represent Volkswagen Group South Africa on the international stage three times now.
Update: Cisco recommends McAfee switch for IronPort customers hit by Sophos flaws
Cisco Systems has warned customers about critical vulnerabilities in the Sophos antivirus engine included in its Cisco IronPort email and Web security appliances.
Twitter error leads to reset passwords, confusion among users
Because of an administrative error, Twitter inadvertently reset the passwords for an undetermined portion of its user base. A compromised account prompted Twitter to change a certain number of passwords, though the company accidentally reset the passwords to a larger number of users than it needed to, according to a statement the company issued Thursday on its status page. A company spokeswoman declined to provide additional information about the situation.
Review: Microsoft's Surface RT will make even a fanboy cry
You have to give Microsoft credit for creating an iPad competitor that's more than a copy. Yes, the Surface RT is roughly the same size and weight as the iPad, but it's truly its own device.
Changing the Channel
Research reveals how consumers will contact customer service within the next two years. Contact centers need to evolve, as customers increase their demands for more responsive, higher-quality service in the modern multimedia world, according to research from Avaya
Source: http://usan.hivefire.com/articles/114621/changing-the-channel/
Early SAP HANA customers separate reality from the hype
Anyone even loosely following SAP lately should know that the company's goal is to reorient its entire product family around the HANA in-memory database, which first became generally available last year. According to SAP, HANA provides a level of performance improvement that can be nothing short of dazzling.
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Virtual Instruments CEO: We're the bridge between physical and virtual
Every transition in computing spawns a new market in management tools -- the evolution to highly virtualized data centers and the cloud is no different.
Security experts push back at 'Cyber Pearl Harbor' warning
The nation's top national security leaders have convinced President Obama and much of the leadership in Congress that the U.S. is at risk of a "Cyber Pearl Harbor" or "Digital 9/11" if it does not take drastic measures to improve both defensive and offensive cyber security capabilities against hostile nation states.
Saturday, November 10, 2012
DMG Consulting Releases 2011 Proactive Customer Care Product and Market Report;
This Report is a thorough analytical resource created to help contact center, marketing and IT managers understand proactive customer care (PCC), its value proposition, and how to choose the right solution and vendor partner for their organization.
Source: http://usan.hivefire.com/articles/109514/dmg-consulting-releases-2011-proactive-customer-ca/
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