Move to Cloud Computing Drives Virtual Call Center Trend

In the contact center space today, the cloud is having a significant impact. Not only does this deployment model offer lower cost and greater functionality, it can also open up a broader reach for those operating in nearly every industry. A recent white paper takes a broader look at the two biggest affects of the cloud on the traditional contact center.

Source: http://usan.hivefire.com/articles/108402/move-to-cloud-computing-drives-virtual-call-center/

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