Asia Pacific Contact Center Applications Market Grew in H1 2010 after a Double ...

The recovery of the global economy has revived spending on customer services, resulting in a major shift in the focus of contact centre applications market participants. While 2009 was primarily about customer retention, the first half (H1) of 2010 saw most markets in the Asia Pacific strive towards customer acquisition.

Source: http://usan.hivefire.com/articles/11512/asia-pacific-contact-center-applications-market-gr/

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